Refund policy

Return & Refund Policy

At Leatherhead Customs, many of our products are custom-made, personalized, or made-to-order specifically for each customer. Because of the nature of these products, all sales are final.

No Returns or Exchanges

We do not accept returns, exchanges, or cancellations once an order has entered production. This includes, but is not limited to:

  • Custom hats and patches
  • Challenge coins
  • Belt buckles
  • Engraved or personalized products
  • Custom department or company merchandise
  • Made-to-order products

Customers are responsible for reviewing all personalization, spelling, sizing, colors, quantities, and other order details before approving or submitting an order.

Custom Artwork & Proof Approval

If an artwork or product proof is provided, it is the customer’s responsibility to carefully review and approve the design before production. Once a proof has been approved, Leatherhead Customs is not responsible for errors that were present in the approved artwork, including spelling, colors, sizing, placement, or other design details.

Colors displayed digitally may vary slightly from the finished product due to differences in screens, materials, printing, engraving, and manufacturing processes.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item due to an error on our part, please contact us within 7 days of delivery with your order number and clear photos of the issue.

After reviewing the claim, Leatherhead Customs may provide a replacement, repair, or other appropriate resolution at our discretion.

Normal wear and tear, misuse, accidental damage, improper care, or damage occurring after delivery is not considered a manufacturing defect.

Shipping Issues

Leatherhead Customs is not responsible for incorrect or incomplete shipping addresses provided by the customer. Customers are responsible for verifying their shipping information before placing an order.

Final Sale

By placing an order with Leatherhead Customs, you acknowledge and agree to this Return & Refund Policy.

All sales are final unless the product is determined by Leatherhead Customs to be defective, damaged upon arrival, or incorrect due to an error on our part.